Faq S

More Information

We try to anticipate questions you might have about our services and provide the answers here. If you need additional information please drop us an e-mail

Can I request a specific doctor for my appointment?

Absolutely! Just let the receptionist know which doctor you'd prefer to see and we will schedule your appointment accordingly.

What is the hospital's payment policy?

Payment is expected at the time of service. We accept Mastercard, Visa, personal check, and cash.

Why do I need to do a Heartworm Test every year?

Testing your pet once a year assures an early detection should your dog become infected with heartworm disease. The condition is much easier, and cheaper, to treat if caught early.

Also, the heartworm prevention manufacturers guarantee their products against heartworm infection. They will pay all costs involved with the treatment of heartworm disease in your pet, but with the stipulation that they are tested once a year.

Why do I need to keep my pets on heartworm preventative year round?

Owners should keep their dogs on heartworm preventative all 12 months of the year for these reasons;

  1. Reseachers have found that mosquitoes can become infected with heartworms late in the Fall, become dormant when the weather cools, then re-emerge still infective in basements, barns, garages, or during warm periods in January.
  2. Depending on the weather, mistakes can easily be made either starting HW preventative too late in the Springtime, or quitting too soon in the Fall.
  3. The preventative medication carries a manufacture's guarantee that states they will cover the costs of HW treatment if your dog turns up positive for the disease.....provided, however, that your dog is tested once a year and is on preventative all year long.

Will spaying/neutering alter my pets behavior?

Well, Yes and No....

Yes; neutering your pet at an early age will reduce or eliminate hormonal induced behaviors. These are behaviors such as tomcat spraying, male dog "leg-humping", and roaming and territorial tendencies.

No; neutering your pet will generally not change temperment problems, such as aggressiveness or hyperactivity.

Does my pet need vaccines every year?

No... they do not! For years it was thought that yearly vaccination boosters were the best preventative measures to keep our pets healthy. We now know that this is not the case.

In fact, repetitive, yearly vaccine boosters can be unhealthy for your pet! Individual pets' vaccine needs differ. Because of individual health conditions or home environments, your pet may not be a candidate for yearly boosters.

Should my pet get a a 3 year Rabies Vaccine?

The general strategy for vaccine boosters is to vaccinate for diseases your pet is at risk for, with the least frequency that is protective. Current Indiana law requires all dogs and cats to be vaccinated for rabies.

Pets will initially receive a 1 year rabies vaccine (usually with their last puppy or kitten boosters), then as an adult they should get a booster every 3 years.

What are vaccine titers?

Most pets do not actually need routine vaccine boosters; the majority of pets produce long-lasting protection from their initial vaccinations that give them adequate disease protection.

Instead of giving your pet a yearly vaccine inoculation, a blood test, or "vaccine titers", can be submitted which will measure the amount of protective antibodies your pet has circulating in their bloodstream. Most pets tested (95% or better!) have adequate protection and do not require boosters as adults.

Ok, my pet has bad breath. What should I do to care for his teeth?

Excessive tartar on your pet's teeth is the most common cause of bad breath. This is the beginning of gum disease, also called periodontal disease.

To check your pet's teeth, very gently pull the corner of their mouth back towards their ear, and look for tarter on the teeth and puffy, red gums. A scheduled dental cleaning at our hospital will greatly improve this condition.

After a thorough cleaning, there are a variety of home care products you can use on your pet's teeth such as paste to brush with, oral sprays and rinses, and drinking water additives that will help to prevent tartar from returning.

What does it mean when my cat stops using the litterbox?

This generally is caused by either a medical or a behavioral problem. (...sometimes it's both!)

We'll usually schedule an appointment and obtain a urine sample to rule-out a urinary tract infection. We can also evaluate the home situation to help determine is a behavioral cause is more likely, and make suggestions to help stop the inappropriate urination.

How many litterboxes should I have?

The rule of thumb is 1 litterbox per cat plus one. For example, if you have 2 cats you should have 3 litterboxes.

What should I look for when picking a puppy/kitten?

You should look for a puppy that is confident, but not aggressive. Make sure the puppy does not have nasal or eye discharge and the skin and coat should be clean and in good condition. When picking a puppy you should research the different breeds to make sure you pick the puppy that best fits your lifestyle and household.

When picking a kitten you should look for a nonaggressive but playful kitten. Again, make sure the kitten does not have any nasal and/or eye discharge. The kittens coat should also be clean and in good condition.

What is crate training? Is it cruel to crate train my dog?

Crate training is a wonderful and effective way to train your new puppy. There are numerous styles and sizes of crates available. You need to make sure you pick a crate that fits you and your dogs lifestyle, i.e. are you going to need to take the crate in your vehicle or is it only for when you pet is at home.

A crate helps to eliminate destructive behavior and house soiling issues. It also helps to prevent your pet from eating inappropiate items that could cause them harm. It is not cruel and most pets come to think of their crate as their personal "cave" or safety zone. You do need to make sure there are appropriate chew toys in your pets crate to occupy their time.

Why should I take my puppy to obedience/puppy class?

Puppy classes help to socialize your dog to different people, dogs, and sorroundings. Along with socialization, puppy classes also begin to teach the basic concepts of "come, sit, down, and stay", along with general "good" behavior (i.e. not jumping up on people, chewing, etc.)

Obedience classes generally follow puppy classes and build on the basic concepts that you learned in puppy class. Generally obedience classes are broken up into 3 categories--beginning, intermediate and advanced.


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Office Hours

Our Regular Schedule

Primary Office


8:00 am-7:00 pm


8:00 am-7:00 pm


8:00 am-5:00 PM


8:00 am-5:00 PM


8:00 am-5:00 PM


Currently by appointment only!